Last Updated: 16.06.2025
You acknowledge that you have read, understood, and agree to these General Terms
and Conditions.
Crypto Asset Service Provider (CASP) Registration under the Supervision of the
Cyprus Securities and Exchange Commission (CySEC).
These General Terms and Conditions ("Terms") govern the use of the Crypto Asset
Services ("Services") provided by ZERO21 LTD (ΗΕ 447449), a Limited Company
registered and incorporated under the laws of Cyprus with registered address 19
Spyrou Kyprianou, Silver House 4th Floor, 3070, Limassol, Cyprus (Hereinafter:
ZERO21 or Company). The Company is authorized by the Cyprus Securities and
Exchange Commission (CySEC), with CASP registration No. 016/24. The following
services ("Services") are provided exclusively to e-commerce businesse (legal
entities).
By accepting the provisions of these Terms, the Merchant enters into a legally binding
Terms with the Company. To protect the Merchant’s interests, the Merchant is
requested to carefully read these terms and provisions before opening an account with
the Company. Please note that there are other documents and information available
on the Company’s official Website, which do form part of the Terms and provide more
details on the Company and the Merchant’s activities carried on with the Company
such as the Privacy Policy.
Crypto Asset Services:
Financial Services Related to Crypto Assets:
By accessing and using the Merchant Portal, You confirm that You are an authorized representative of a legal entity and that You accept and agree to be bound by these Terms. If You do not agree to these Terms, You must refrain from using the Merchant Portal and Services. The Company reserves the right to modify these Terms from time to time, and such modifications will be communicated to You. Continued use of the Merchant Portal after any changes constitutes acceptance of the modified Terms.
The Company provides the following regulated services through the Merchant Portal:
We facilitate the reception and transmission of orders relating to one or more financial instruments, including crypto assets, tokens, or other digital financial instruments. These orders will be transmitted to execution venues or other counterparties as specified by the Company. We will act as an intermediary for the transmission of such orders and will do so according to the instructions provided by the Merchant.
The Company may execute orders on behalf of Merchant in relation to financial instruments, including buying, selling, or trading crypto assets. Execution will occur at the best available terms and in accordance with CySEC's regulatory guidelines and principles, ensuring fair treatment and best execution for Merchants.
The Company provides a service to exchange crypto assets for fiat currency and vice versa. The exchange rates will be determined based on prevailing market conditions. The Company reserves the right to apply spreads or adjust rates depending on liquidity, market conditions, and regulatory requirements.
The Merchant Portal allows Merchants to exchange one crypto asset for another (crypto-to-crypto exchange). Rates for crypto-to-crypto exchanges will be determined by the market at the time of the transaction, subject to the Company's internal policies.
The Company provides custody services for crypto assets, which may include the administration, transfer of ownership, safekeeping, and/or holding of crypto assets, cryptographic keys, or other means enabling control over such assets. The Company undertakes reasonable measures to secure the custody of crypto assets, but absolute security cannot be guaranteed. The Merchant acknowledges the risks associated with the custody and safekeeping of digital assets.
The Terms shall commence once the Merchant has been informed about their account
completes the registration and the Company has completed due diligence and
satisfied its requirements in terms of Know Your Customer (KYC) or any other
procedures. It is hereby noted that no payment or fee is applicable for the execution
and commencement of the present Terms. However, this does not preclude the
application of administration fees or other charges that may be introduced or apply
under this document or separate terms or policies communicated to the Merchant.
By accepting and agreeing to the Terms during the online registration process, you
agree to the provision of information through electronic means such as the Company’s
website(s) and/or the verified email of the Merchant and/or any other durable mediums
due to the nature of the relationship established between the relevant parties, which to
our view is deemed acceptable and appropriate. The provision of information by
means of electronic communication is treated as appropriate and acceptable since you
have regular access to the internet. The provision by the Merchant of an email address
for the purposes of the carrying on of that business is considered as sufficient
evidence. The Company ensures that the information available in its Website and/or
other durable mediums will be always kept up to date.
For avoidance of any doubt, the Company shall not be responsible for any authorised
access and/or use of the Website and/or other durable mediums by Minors and/or any
other third party which has access to your laptop/pc/phone/tablet and/or account, in
any way or manner. You shall ensure that at all times the devices through which you
access our Website and/or other durable mediums are not left unattended and any
passwords and access codes as well as security data used for accessing your account
are kept safe and out of the reach of other persons. You are solely responsible for all
and any loss resulting from unauthorised use of your Account, including loss suffered
as a result of lost or stolen passwords.
In accordance with the foregoing, you hereby represent and warrant, without prejudice
to any other representations, warranties and/or covenants made under this Terms: (a)
that you are an individual who can form legally binding contracts under the laws
applicable in your country of residence; (b) that you are above the age of 18 or
otherwise above the legal age in your country of residence; (c) that all of the
information provided by you to us for the purposes of, or in the context of, opening an
account with us and/or accessing and/or using our Website and/or other durable
mediums is correct and fully updated; (d) that you have all necessary rights, power,
and authority to enter into this Terms and to perform the acts required of you
hereunder.
The Company will not provide you with any legal, tax or investment advice. Any and all
information on the Company’s Website and/or other durable mediums is for
informative and educational purposes only and no guarantee is represented from any
statements about profits or income, whether express or implied.
The Company may charge fees for providing the Services, which may include but are not limited to:
These fees will be disclosed within the Merchant Portal or on the Company’s website and may be updated periodically. By using the Services, You agree to pay the applicable fees as disclosed at the time of the transaction or as otherwise communicated by the Company.
By using the Services, You acknowledge and agree to the following risks:
You understand and accept these risks and agree that the Company is not liable for any financial loss resulting from the use of the Merchant Portal and Services.
To the maximum extent permitted by applicable law, the Company's liability is limited
to the amount of fees paid for the specific Service in question. The Company will not be
liable for any indirect, incidental, special, or consequential damages, including but not
limited to loss of profits, loss of data, or loss of crypto assets, arising from the use of the
Merchant Portal or the Services.
The Company is not responsible for any loss or damage arising from events beyond its
reasonable control, including but not limited to technical failures, force majeure events,
or actions by third parties.
Without prejudice to the Company’s rights under these Terms to terminate it
immediately without prior notice to the Merchant, either the Company or the Merchant
may terminate these Terms with immediate effect by giving at least thirty (30) calendar
days written notice to the other Party. Termination will be without prejudice to
transactions already initiated. In the case of such termination, all pending transactions
on behalf of the Merchant shall be cancelled. Upon termination of these Terms, the
Company will be entitled, without prior notice to the Merchant, to cease the access of
the Merchant to the Company’s Platform.
Should the Merchant wish to terminate these Terms, a notice in writing should be sent
to the contact details that are set out on the Company’s website or electronically
through the Support of the Company.
Termination by any Party will not affect any obligation which has already been incurred
by either Party or any legal rights or obligations which may already have arisen under
the Terms, or any transactions made hereunder.
Upon termination of these Terms, all amounts payable by the Merchant to the
Company will become immediately due and payable including (but without limitation)
all outstanding costs and any other amounts payable to the Company, any charges
and additional expenses incurred or to be incurred by the Company as a result of the
termination of the Terms.
Once a written notice of termination of these Terms is sent and before the termination
date:
Upon Termination any or all the following may apply:
The Company reserves the right to terminate these Terms immediately, without giving
thirty (30) calendar days written notice, in the event that the Company, at its sole
discretion, deems that the Merchant has materially breached these Terms. Grounds
for breach shall include, but shall not be limited to, the provision of forged documents
by the Merchant (or documents believed by the Company to be forged, and that the
Merchant does not prove beyond reasonable doubt that it is legitimate), the provision
of false information by the Merchant, suspicious activity by the Merchant, fraud or legal
violations are suspected, regulatory risks are posed, unauthorized use is suspected,
and any other applicable scenario that may be unlawful or deemed a breach of these
Terms.
The Company reserves the right to terminate these Terms in the event that an
application be made and/or any order is issued, and/or a resolution is approved, and/or
any measures of bankruptcy and/or winding up of the Merchant are taken.
The Company may terminate these Terms in the event that the termination in question
is required by any Competent Regulatory Authority and/or Governmental Body and/or
Court of Law.
The Company may terminate these Terms in the event that it has grounds to believe
that the Merchants investments in crypto-assets affects, in any manner, the reliability
and/or smooth/orderly operation of the Company’s platform.
The Company may terminate these Terms in the event that the Merchant has failed to
provide any information requested by the Company. This information may pertain to,
but is not limited to, any investigation and/or verification procedure undertaken by the
Company and/or any Competent Authority.
The Company may terminate these Terms in the event that the Merchant acts and/or
communicates in any rude or abusive manner to any employee of the Company,
and/or threatens any employee of the Company.
The Company may terminate these Terms in the event of the death of the Merchant, in
cases where the Merchant is a physical person. In the event that the Merchant is a
legal entity, then the Company reserves the right to terminate these Terms should the
Merchant enter liquidation and/or dissolution and/or any other procedure where the
outcome is the closure/winding down of the Merchant.
The Company will process Your personal data in accordance with its Privacy Policy, which is designed to comply with the General Data Protection Regulation (GDPR) and relevant Cypriot data protection laws. By using the Services, You consent to the collection and use of Your personal data as described in the Privacy Policy.
The Company reserves the right to modify or amend these Terms at any time. Any changes will be communicated to You via the Merchant Portal or through the Company’s website. The modified Terms will take effect immediately upon publication, and Your continued use of the Services will constitute acceptance of the modified Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from these Terms shall be resolved through binding arbitration in Cyprus, in accordance with the rules of the Cyprus Arbitration and Mediation Centre (CAMC).
Unless otherwise stated, the Company owns the intellectual property rights on the website including all the content of the website. Users must not reproduce, republish, modify, distribute, sell, duplicate or otherwise exploit material on the website without prior written consent from the Company.
The website may include links to third-party websites not controlled by the Company. Users may access such links at their own risk. The Company assumes no responsibility for the content or practices of these third-party websites.
Anti-Money Laundering (AML), Counter Terrorist Financing (CTF) and Know-Your-
Customer (KYC) measures are focus areas of our Company. Below you will find a
summary of our policy in regard to these areas.
The Company has adopted an Internal Policy Document on the prevention of money
laundering and terrorist financing. It requires the Company to have effective programs
in place to comply with applicable laws and regulations.
The Company's Anti-Money Laundering Compliance Officer oversees these policies,
practices and procedures. Furthermore, all Company employees are obliged to report
to the Anti-Money Laundering Compliance Officer any suspicious activity or
transactions.
We have implemented procedures and routines regarding Know-Your-Customer and
Customer Due Diligence, e.g. identifying customers and beneficial owners and
verifying their identity on the basis of documents, data or information obtained from
reliable and independent sources.
Furthermore, the Company pays special attention to:
We have established processes enabling us to identify persons and legal entities
identified by government agencies to be involved in terrorist financing, money
laundering, etc. (e.g. EU's, UN, HMT's and OFAC's sanction lists).
We have established processes enabling us to identify persons who qualify to be a
PEP (Politically Exposed Person) or related to a PEP.
We have developed procedures that assist in the monitoring of transactions for the
purpose of identifying possible suspicious activity. If the Company identifies any
suspicious transaction and/or behaviour, the Company may report this to the
Competent Regulatory Authority and/or Governmental Body and/or Financial
Intelligence Unit in compliance with the applicable law.
We have established a blockchain analytics tool to screen and monitor the wallets, to
identify the owner of the wallet and its source and destination of funds, and the crypto-
asset transactions to detect if the crypto-asset is linked to terrorist financing,
sanctioned entities, dark web etc.
We have established employee training programs to educate and assist employees in
the ways of preventing the Company from executing transactions related to money
laundering and terrorist financing.
The following list predetermines the type of Merchants who are not acceptable for
establishing a business relationship or execution of an occasional transaction with the
Company:
Furthermore, the Company does not allow anonymous accounts nor shall it enter into
a business relationship if the Merchant is unable to comply with the customer due
diligence requirements.
We cooperate with law enforcement and regulatory agencies in accordance with
national regulations.
For any questions, concerns, or clarifications regarding these Terms, please contact our support team at physical address: 19 Spyrou Kyprianou, Silver House 4th Floor, 3070, Limassol, Cyprus; or by electronic way of communication via email: contact@zero21.eu