We do our best to keep you safe, but there are a few things you can do to help


1. Review your transaction history regularly – if you think someone used your account, immediately change your password and contact us.
2. Keep your information safe – never share your password or account information with anyone. We will never ask you for your credentials (for example by email or phone). If you receive an email that appears to be from us that asks for such details then treat it with suspicion as it may well be a phishing attempt to trick you into handing your credentials over. Likewise, be aware of links in emails that appear to be from us – this is a trick often employed by the bad guys to get you onto a website that looks like ours and steal your credentials.
3. Use strong passwords – Use a unique and complex password that is different from any other password you use. A good password should be at least 8 characters long, contain uppercase and lowercase letters, numerals, and a special character (I,e, @#&!). Never use your real name or identifying information in your password.
4. Update your browser – if you’re using an out-of-date version of your browser, you could be vulnerable to attack. Get the latest version from the vendor’s website.
5. Secure your computer – use antivirus software and a firewall to protect your computer from intruders. Never open files from unknown sources. If your computer isn’t safe, neither is your money.
6. Don’t use our website on public computers – public computers could be jeopardized. Without owning it, you can never be sure that a computer is secure. This includes computers at libraries, hotels, internet cafes, etc.
7. Update your computer - Install all updates for the operating system that you use and regularly update all programs. An outdated version of any program can be vulnerable to attacks.
8. Do not use unsecured public Wi-fi networks - Avoid accessing your account on public WI-FI hotspots like one at a coffee shop or airport. If you need to use public Wi-Fi consider using a VPN (Virtual Private Network) for securing your access.
9.Use Two-Factor Authentication – Two-factor authentication (also known as 2FA) is a method of confirming users' claimed identities by using a combination of two different factors: 1) something they know, 2) something they have, or 3) something they are. Security experts worldwide recommend Two-Step Authentication, and so do we.

IBAN Account Issuing

Zero21 IBAN account is a designated SEPA payment account, which allows SEPA Credit Transfers and SEPA Direct Debit processing.

SEPA Credit Transfer

Transfers are made in the name of the IBAN account holder, eliminating costs that are typical for traditional bank accounts.

SEPA Direct Debit

Zero21 clients can receive incoming Euro payments in no time at all, with easy reconciliation and user-friendly interface.